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Product overview

HP Intelligent Management Center (IMC) software is a modular, comprehensive resource management platform. With its extensive device support, IMC software provides true end-to-end management for the entire network, as well as the open operation cycle.

HP IMC Service Operation Management (SOM) Software is a module for the IMC platform which focuses on operations and management flow to provide full IT lifecycle management. It allows IT organizations to adhere to ITIL v3.0, including IT services such as policy design, operation, and improvement.

Through flow management, IMC SOM Software provides controls, measures, and audit capabilities for configuration changes, fault identification, and recovery. Based on a unified configuration management database (CMDB), it provides configurable flows and options for self-service, as well as management of asset configuration, change, fault events, problem recognition, and auto-generation of a knowledge base. This capability reduces IT involvement by allowing end users to recognize known network issues as well as to create and track service requests. SOM integrates with the HP IMC platform to correlate information about network performance, traffic flows, and user controls.

• Real-time and accurate CMDB

• Complete service operation flow management

• Integration with alarming

• Integration with configuration center

• Centralized knowledge base

Model

• HP IMC Service Operation Management Software Module E-LTU (JG139AAE)

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